Privacy Policy

Introduction

Devata Synth is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

For any questions regarding this policy, please contact us at [email protected]

1. Data Collection Information

1.1 Personal Data We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Company name and professional title
• Information you provide in contact forms or consultation requests
• Communication preferences and feedback

1.2 Automatically Collected Data

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website and navigation patterns
• Device information and operating system

1.3 Legal Basis for Processing

We process your personal data based on:

• Consent: When you provide information through forms or agree to communications
• Contract: When processing is necessary to provide services you've requested
• Legitimate Interest: For business operations, fraud prevention, and service improvement
• Legal Obligation: When required by Thai law or regulations

1.4 Data Retention Periods

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Contact form submissions: 2 years from submission
• Client engagement data: 7 years after project completion
• Website analytics: 26 months
• Cookie data: As specified in our Cookie Policy

2. Data Usage Explanation

2.1 How We Use Your Data

We use collected information for:

• Responding to inquiries and providing requested services
• Communicating about our consulting services and relevant updates
• Improving our website and service delivery
• Analyzing usage patterns and user experience
• Complying with legal obligations
• Preventing fraud and ensuring security

2.2 Third-Party Services

We may share your data with trusted third-party service providers who assist in operating our website and conducting our business, including:

• Website hosting and maintenance providers
• Analytics services (such as Google Analytics)
• Email communication platforms
• Customer relationship management systems

These third parties are contractually obligated to maintain the confidentiality of your information and use it only for the purposes we specify.

2.3 Marketing Communications

With your consent, we may send you information about our services, industry insights, and relevant updates. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us at [email protected].

3. Data Protection Measures

3.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal data, including:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Restricted access to personal data on a need-to-know basis
• Secure data storage with backup systems
• Employee training on data protection practices

3.2 Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours as required by the Thai Personal Data Protection Act (PDPA).

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

5. Your Rights

Under the Thai Personal Data Protection Act (PDPA) and applicable data protection laws, you have the following rights:

5.1 Right to Access

You have the right to request access to the personal data we hold about you.

5.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data.

5.3 Right to Erasure

You may request deletion of your personal data in certain circumstances.

5.4 Right to Data Portability

You can request a copy of your data in a structured, commonly used format.

5.5 Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

5.6 Right to Withdraw Consent

Where processing is based on consent, you can withdraw that consent at any time.

5.7 Right to Lodge a Complaint

You have the right to lodge a complaint with the Personal Data Protection Committee of Thailand or other relevant supervisory authority.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

8. International Data Transfers

Your personal data is primarily stored and processed in Thailand. If we transfer data outside of Thailand, we ensure appropriate safeguards are in place in accordance with the PDPA and other applicable regulations.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: